Refund policy

WITHDRAWAL

5.1 Except where you have no right of withdrawal under clause 5.7, you have a period of 14 days to withdraw from the contract without giving any reason and without incurring any costs other than those provided for in clause 5. The withdrawal period expires after 14 days:

  1. in the case of contracts for the sale of goods, on the day on which you or a third party nominated by you, other than the carrier, takes possession of the goods; or
  2. in the case of several products ordered by you in one order and delivered separately, the day on which you or a third party named by you, who is not the carrier, obtains physical possession of the last product;
  3. in the case of a contract for the supply of a product consisting of several lots or pieces: the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece;
  4. in the case of a contract for the regular delivery of goods during a specified period: the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the first product.

5.2 In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or via the contact information provided to you in accordance with clause 2.1). You may use the attached model withdrawal form, but this is not mandatory. You can also submit the sample withdrawal form or another clear declaration electronically on our website via our contact page https://mo-jet.com/en/policies/contact-information; in this case, we will immediately send you a confirmation of receipt of the withdrawal on a durable medium. To process your revocation, we recommend that you first contact our Support Center. The form on the contact page - https://mo-jet.com/en/policies/contact-information in the webshop contains further detailed instructions. You have exercised your right of withdrawal within the withdrawal period if the notification of the exercise of the right of withdrawal was sent by you before the end of the withdrawal period. With the exercise of the right of withdrawal, the obligations of the parties to fulfill the contract end.

If you exercise your right of withdrawal, all ancillary contracts are automatically terminated.

5.3 If you withdraw from the contract, we shall reimburse to you all payments received from you (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from this contract to us pursuant to clause 5.2. We will use the same means of payment for this refund as you used for the original transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this refund. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the products, whichever is the earliest.

5.4 You are obliged to return all products to Jetworx GmbH, An der Bahn 5, 22844 Norderstedt, Germany, or to hand them over to us without delay, but no later than 14 days from the date of acceptance of the order in accordance with section 4.3.

Batteries can be returned within the withdrawal period of 14 days, but only if the seal on the packaging has not been broken or tampered with (see clause 5.6 below). In this case, please note that a battery is classified as a so-called dangerous good, which requires special care. Therefore, please follow our detailed instructions on our website if you wish to return these products within 14 days.

5.5 You will only be liable for the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.6 You have no right of withdrawal in the following cases:

  1. for the supply of products whose price depends on fluctuations in the financial market which cannot be controlled by us and which may occur within the withdrawal period;
  2. for the delivery of goods that are made to your specifications or are clearly customized for you;
  3. for the delivery of goods that can spoil quickly or whose expiry date would be exceeded;
  4. for the delivery of sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery;
  5. for the delivery of products which, by their nature, are inseparably mixed with other items after delivery; and
  6. for the delivery of sealed audio or video recordings or sealed computer software that have been unsealed after delivery;
  7. for the supply of digital content which is not supplied on a physical medium, where the supply has begun with the consumer's express consent and the consumer acknowledges that the right of withdrawal is thereby lost.

Please note that batteries cannot be returned for health and safety reasons (as mentioned in clause 5.6 point d) if the seal on the battery pack is broken or tampered with within the 14 day period. You are entitled to inspect our Products and to handle/inspect the Products to the extent necessary to determine the nature, characteristics and operation of the Products. Any use of our products beyond that necessary to determine the nature, characteristics and functioning of the products may result in deterioration or impairment of the value of the goods. For example, if you return our water nozzles and it turns out that the product has come into contact with water, we will deduct the reduced value from the purchase price.

5 .7 The burden of proof for exercising the right of withdrawal under this clause lies with you. With the exception of the cases provided for in clause 5, you accept no liability as a result of exercising the right of withdrawal.